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Frequently Asked Questions

 

How can I find out about new work you've done?

We'd love to have you as part of our emailing list! Just click on "Create an Account" and enter the information. This puts you on our emailing list so you can get notices of new work on our website and of discounts we often offer. We will NEVER let anyone have access to your information because we value your privacy as much as we value our own. Please "like" us on Facebook at Imaging That Photography or on Instagram at @Imaging_That_Photography -- join the fun! 

What is Augmented Reality?

Using the web browser on your phone or tablet, go to our website (using Chrome for Android devices and Safari for Apple's), click on any photo you're interested in. For this let's use "DUNES". You'll be taken to the purchase process. Scroll down to "Live Preview AR" and click on it. The photo will appear in your browser. Now, stand about 10' away from the wall you'll want to hang this piece on. Be sure your camera mode is enabled and presto, you will see the photo in your phone’s screen as though it’s projected on your wall. You can change its size to whatever works for your space and see how it looks right where you want it. Once you know what size works perfectly, scroll up a tad to choose the medium you want it printed on and then the matting and framing options, and then follow the purchasing directions.

Fun Fact About our Printer

Bay Photo Lab received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources!" So now when you order from us, you'll not only feel good about getting the best prints and photo products available, you'll also be making a great choice for our environment!

What is your turn around time? 

Most work is ready in a matter of a couple of days but it also depends on how busy the printer might be. During the holidays there is much more work to produce and we want Bay Photo to take the time to make sure your order is perfect so please do think about that timing when you order. Rush orders can happen but for an extra fee. For a complete list of Bay Photo product turnaround times, see their website at www.bayphoto.com. Contact us to discuss your needs.

What is the Policy on Returns/Exchanges/Refunds? 

Each work of art is created just for you. It will be the size you want, and will be matted and framed as you wish. If something is amiss, do call or email us within 5 business days so we can see how we can make it right for you -- 520.328.8578 or richardandlois@imagingthat.co 

Different computer monitors can create different coloration. Your piece will be accurate to the original photograph.

Did your prints arrive damaged?

Please keep all packaging and contact Bay Photo for further instructions at (800) 435-6686. Customer Service Hours are 6:00 a.m. to 6:00 p.m. Monday through Friday. Email Support is always 24/7. Send your questions to support@bayphoto.com, and they will get back to you ASAP. 

 

 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Did prints arrive damaged? Please keep all packaging and contact Bay Photo Lab ASAP for further instructions to replace your prints: 1-800-435-6686 or support@bayphoto.com. See FAQ for further information.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Bay Photo Labs provides fine art prints made with high-quality archival inks on fine art papers using a high-resolution large format inkjet printer. We are proud to have them print and frame our work.

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The above preview shows how to use the live preview on this website.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website! For more information, go to FAQ.

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CONTACT US!

Please join our email list. This list will never be given to anyone else as we value your privacy as much as we value our own. The emails from us will generally be informative in nature but about 4 times a year we will offer time-limited deep discounts. We look forward to hearing from you! 

All the best, Richard Chapman and Lois Doubleday

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